Shipping Policy

Thank you for visiting and shopping at ​konaturalhair.com. Following are the terms and conditions that constitute our Shipping Policy.

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Domestic Shipping Policy

Shipment processing time - All orders are shipped within 7 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

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Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. All orders are shipped via USPS.

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Shipments to P.O.Boxes or APO/FPO addresses

konaturalhair.com ships to addresses within the U.S., U.S. Territories, P.O. Boxes, and APO/FPO/DPO addresses.

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Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties & Taxes

konaturalhair.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

konaturalhair.com​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.

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International Shipping Policy

We currently do not ship outside the U.S. and Canada

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Returns Policy

Our ​Refund Policy​ provides detailed information about options and procedures for returning your order.

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